 Gold Customer
Joined: 1/26/2005
Posts: 1
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I get an error message: Sign-in Failed. Login Service Unavailable
Is is the system or is my computer hosed?
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Worden Trainer
Joined: 10/1/2004
Posts: 18,819
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I just signed in no problem.
Try again. If it does not work, please contact our tech team:
Technical Support is available via telephone, live chat and email. Their hours are 9AM - 9PM EST through the week, and 9AM - 3PM Saturday. support@worden.com or 919.408.0542. Support is also available via live chat. You can go to the Live Tech Support Chat during business hours for live interactive chat with one of the Tech Support Agents.
- Craig
Here to Help!
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Registered User
Joined: 9/1/2006
Posts: 3
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I have the same problem. I'll wait for the live tech support to open tonight because I'm on the other side of the globe.
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Worden Trainer
Joined: 10/1/2004
Posts: 18,819
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They are open right now.
I was just notified there is an issue at our end. They are working feverishly to get it working.
- Craig
Here to Help!
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Registered User
Joined: 12/30/2004
Posts: 2
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I am also having the same problem.
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Registered User
Joined: 5/20/2006
Posts: 6
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I also have the same problem. I can not get access to the application.
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Registered User
Joined: 12/19/2004
Posts: 457
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Add another to the list. My last update was at 6:03 PM.
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Registered User
Joined: 5/1/2005
Posts: 10
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Same thing! It's 8:18pm Central Time US.
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Registered User
Joined: 2/1/2005
Posts: 2
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This is so wrong. Not being able to use a program 'cause it can't sign in via internet.
I guess that answers a questions that was to come up in the future for me: That would be using the program without an active internet connection. Like on an airplane. Or hotel room. Or other places.
Can we go back to version 5 ? Or will you fix this so I can use what I paid for. Nobody evey told me, nor was I notified, that I could not use this version offline.
If the previous version is not available, you owe me a refund.
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Registered User
Joined: 3/28/2005
Posts: 9
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Me too:
TCNet
Sign-in Failed.
Login Service Unavailable.
HELP! 
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Registered User
Joined: 6/27/2006
Posts: 286
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Oh man this is not good. any word on if this will be fixed soon? Trying to do my scan to pick my morning stocks.
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Gold Customer
Joined: 2/1/2005
Posts: 7
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There is a lot to said for distributing CD's (historical data) periodically and allowing users to access the software without having to log in.
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Registered User
Joined: 12/9/2004
Posts: 1
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Dumb Feature.
Log IN (site) Not Available = Telechart Does Not Open.
Must DISCONNECT / DISABLE Internet Connection,
then Telechart Opens OK.
A Big PAIN !
Looks like a BUG to me.
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Registered User
Joined: 10/7/2004
Posts: 6
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I completely agree with JaDaveIII. Did I miss the memo that said 2007 would not work without an internet connection? Please explain.
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Administration
Joined: 9/30/2004
Posts: 9,187
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Should be able to login now.
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Registered User
Joined: 3/28/2005
Posts: 9
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Mine's working now...
Thanx TC. 
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Registered User
Joined: 6/27/2006
Posts: 286
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yup seems to be working now
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Registered User
Joined: 1/4/2007
Posts: 2
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I am having exactly the same problem, however I have just downloaded the software and this is the first time I try to sign in.
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Worden Trainer
Joined: 10/7/2004
Posts: 65,138
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manu2000one,
This is normally caused by having an Asian language as the default non-Unicode language in Windows. To correct the issue, follow the steps below. You may or may not need to do the options in parenthesis depending on what version of Windows you have.
Click Start | (Settings) | Control Panel | (Switch to Classic View) | Regional and Language Options
For Windows XP:
1. Click the Advanced tab.
2. Set the option “Select a language to match the language version of the non-Unicode programs you want to use.“ to English (United States).
3. Reboot Windows and run TeleChart again.
4. You'll need to delete and re-type the Username and Password.
For Windows 2000:
1. Set the default language in the “Your locale” box to English (United States).
2. Click Apply, OK and reboot Windows.
3. Open the Regional Options again and remove the checks for any Asian language listed.
4. Reboot Windows and run TeleChart again.
5. You'll need to delete and re-type the Username and Password.
-Bruce
Personal Criteria Formulas
TC2000 Support Articles
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Registered User
Joined: 1/4/2007
Posts: 2
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Thank you Bruce,
I had a reply from Jeremy by email and I was about to post the answer in the forum, but since you have alreayd done so.
I have to say the support from Telechart seems to be very good.
Manu
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Worden Trainer
Joined: 10/7/2004
Posts: 65,138
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manu2000one,
You're welcome. Our pleasure.
-Bruce
Personal Criteria Formulas
TC2000 Support Articles
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Registered User
Joined: 7/11/2006
Posts: 6
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I get this error right now: TCNetSign-in Failed.Login Service Unavailable.I need to update data urgently.
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Guest-1 |