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berrada.brahim
Posted : Friday, February 21, 2014 12:53:39 PM
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Joined: 4/29/2012
Posts: 22

Hello, 

My TC2000 data is lagging my interactive brokers feed for various NASDAQ and NYSE stocks by up to 4-5 seconds today.  Can you please tell me why that would be the case?

Thank you
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Bruce_L
Posted : Friday, February 21, 2014 1:07:57 PM


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Joined: 10/7/2004
Posts: 65,138

I do not know why the feed would be lagging another provider. One possibility would be a slow connection to our servers. You may want to contact technical support to see if they can help you resolve the issue.


-Bruce
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berrada.brahim
Posted : Monday, February 24, 2014 8:22:37 AM
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Joined: 4/29/2012
Posts: 22

QUOTE (Bruce_L)

I do not know why the feed would be lagging another provider. One possibility would be a slow connection to our servers. You may want to contact technical support to see if they can help you resolve the issue.

Hi Bruce, 

Do you know why data would also be displayed incorrectly on charts?  This kind of thing has been happening for a while now

http://screencast.com/t/i2vxsEhnfYwG

 

Thanks
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amaxlv
Posted : Monday, February 24, 2014 9:20:50 AM
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Joined: 4/9/2012
Posts: 5

I ve been havingthe same problem , lagingdata, and very slow( freezing) move from one window to another.Very frustrating.
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berrada.brahim
Posted : Monday, February 24, 2014 9:22:12 AM
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Joined: 4/29/2012
Posts: 22

QUOTE (amaxlv)

I ve been havingthe same problem , lagingdata, and very slow( freezing) move from one window to another.Very frustrating.

 

amaxlv, as an fyi regarding the video above - tech support says it's a bug with pre/post mkt data that they're fixing... 
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berrada.brahim
Posted : Monday, February 24, 2014 9:42:12 AM
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Joined: 4/29/2012
Posts: 22

today again, TC2k is lagging IB data feed by 2+ seconds for DDD
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Bruce_L
Posted : Monday, February 24, 2014 9:54:46 AM


Worden Trainer

Joined: 10/7/2004
Posts: 65,138

Technical support is not provided in the forums. If the program is not behaving as it should, you need to contact technical support.

Technical Support


-Bruce
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TC2000 Support Articles
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berrada.brahim
Posted : Monday, February 24, 2014 11:37:07 AM
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Joined: 4/29/2012
Posts: 22

Thanks, Bruce.

 

For all who are experiencing this - tech support referred me to this link: http://www.worden.com/support-articles/v12/slow-or-unresponsive

 

 

hope it helps everybody
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Hard Money
Posted : Monday, February 24, 2014 9:50:04 PM
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Joined: 1/21/2014
Posts: 31

thnx will try that link, but it may also be a slow computer with slow processor or not good enough vidfeo card when using multiple monitors. 

 
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