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Registered User
Joined: 12/1/2004
Posts: 105
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Dear Worden Support,
I updated my TC2000 Gold service yesterday morning to the 2007 version. Subsequently, when I shut the program down and then reopened it later, the program then goes through a new "finishing installation" procedure. This re-installation occurs each time and takes from 3-5 minutes. I have never experienced this before and I would like some suggestions on how to solve this problem. I use Windows Vista.
Thanks,
dempsey30338
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Administration
Joined: 9/30/2004
Posts: 9,187
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This is a known issue with Vista.
1. Download the file ftp://nero.worden.com/VIF.exe (Click the link or type it in your web-browser's address bar)
2. Select Run and follow the prompts.
There is a file that the installation program cannot remove in Vista and this will take care of that.
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Registered User
Joined: 12/12/2005
Posts: 4
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I have this same issue. I tried the link mentioned above, but it doesn't work. I get this error message
550/vif.exe this file can not be found
Is there a newer link or anothe fix for this issue?
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Worden Trainer
Joined: 10/7/2004
Posts: 65,138
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greggpow,
Please contact technical support.
All e-mail communication sent to support@worden.com during business hours (Monday through Friday 9AM-11PM and Saturday and Sunday 9AM-3PM ET) should be answered within 20 minutes of arrival.
For an even quicker response to tech support questions, we recommend calling our voice line at (919) 408-0542 (there is no phone support on Sundays, some Market Holidays or after 9PM ET on weekdays).
You can also contact us using Live Chat Support during business hours.
-Bruce
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