Registered User
Joined: 11/1/2004
Posts: 8
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One of the free videos introduced the technical support button to get technical support. I have tried this button many many times and it has never worked. It tells me I must be connected to the internet. As you can see from this message, I am connected to the internet (dial up connection -- all that I have available to me). Perhaps there is a bug in the program that doesn't detect DUN connections? Or is something else wrong?
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Administration
Joined: 9/18/2004
Posts: 3,522
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That support button currently only works for TCNet customers but will work for TC2000 in the future.
Ken Gilb (Kuf)
Chief Software Engineer - Worden Brothers Inc.
Try/Catch - My RealCode Blog
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Registered User
Joined: 10/15/2004
Posts: 11
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It worked in TC2k in earlier versions?
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Worden Trainer
Joined: 10/1/2004
Posts: 18,819
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There was a time it was functional in both versions. In the future this will return.
- Craig
Here to Help!
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Registered User
Joined: 12/1/2004
Posts: 4
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I don't know if this is a Tech Supp. topic or not but I need help.
Is there a glossary for the anachronims used in TC2k and most general TC chat?
Also, what are the letters ALTML and ADX? I'm sure this shows my ignorence but I want to learn.
Thanks for any help
Hophar
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Worden Trainer
Joined: 10/1/2004
Posts: 4,308
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The letters ALTML underneath the price scale are initials for various chart scaling options. A for Arithmetic, L for Logarithmic, etc. For more information, you could look in the help file under chart scaling where you'll find a description of each option.
The ADX is a popular indicator that was recently added to TeleChart. If you do a Google search on ADX Indicator, you'll have all sorts of information at your fingertips to explain how you can use ADX.
Most of the things you run into can be found somewhere in the help file. If you run into something that you can't find, please feel free to post your questions, and we'll be glad to help.
- Doug
Teaching Online!
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Registered User
Joined: 11/1/2004
Posts: 5
Location: Ventura, CA
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I am trying to take a tab that has been setup with double space (rows) back to single line. Tab 10 is an example. I want to use this tab but I don't need the extra row. The sections dealing with Watchlist Tabs is no longer in the user guide or help pages. It is listed in the index but info is not there.
Thanks!
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Worden Trainer
Joined: 10/1/2004
Posts: 18,819
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You will need to delete the second row of columns. Just right click on each one and choose "Remove Column"
- Craig
Here to Help!
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Registered User
Joined: 11/1/2004
Posts: 5
Location: Ventura, CA
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There are no columns listed on the second row. I have removed every column on the tab and the second row is still there with nothing on it.
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Worden Trainer
Joined: 10/1/2004
Posts: 18,819
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I understand now. The second row where the condition titles show is there and blank. This will always be the case. You only have one row for each ticker in the WatchList window, correct?
- Craig
Here to Help!
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Registered User
Joined: 11/1/2004
Posts: 5
Location: Ventura, CA
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No... on tab 10 I have 2 empty rows per ticker. I want to have it like the other tabs that have only one row per ticker. I right click on either row and the only menu item is "Add Column". There is no "Delete Row" which is what I need (or it's equivalent).
Thanks...
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Worden Trainer
Joined: 10/1/2004
Posts: 18,819
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Just tested it on mine. It appears that Tab 10 is unique and will always show two rows. I will report this as a potential change for an upcoming version.
- Craig
Here to Help!
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Registered User
Joined: 11/1/2004
Posts: 5
Location: Ventura, CA
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LOL... thanks!
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Worden Trainer
Joined: 10/1/2004
Posts: 18,819
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I just received a message from a senior tech in the support department. He has a work-around for you. Here is what he sent me:
"The problem is there is a hidden field on the top and bottom row of tab 10. If you put your mouse right at the far left edge of the row where Company Name is you get the right left arrow. If you move the arrow right a hidden field for Ask MC-RT will appear. If user deletes that then his second row problem will go away."
- Craig
Here to Help!
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Registered User
Joined: 12/6/2004
Posts: 5
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I installed the new release working on it and it's really great.
I am using candlesticks Chart Type with different colors for up and down bars (green for up red for down)
For the down days I am getting some full red body and some hollow red body; for the up days I am getting some full green body and some hollow green body.
1. What is the difference between the full green body and the hollow green body?
2. Can I make them all full green body and full red body (No hollow body)?
3. Can I change the thickness of the candlestick?
Thank you
Jacob
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Worden Trainer
Joined: 10/1/2004
Posts: 18,819
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1.Remember that what deterimines whether the body is solid or hollow is how the open compares to the close. Down or up days are determined by how the close today compares to yesterday.
2. Not that I know of
3. Not that I know of
- Craig
Here to Help!
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Registered User
Joined: 12/6/2004
Posts: 5
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Can you be more specific regarding # 1.
What is the exact comparison rule for the open and close with the previous day?
Thank you
Jacob
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Worden Trainer
Joined: 10/1/2004
Posts: 18,819
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If the close is less than the open TODAY the candle will be solid, if the open is less than the close TODAY the candle will be hollow (black body). Whether the candle is solid or hollow is determined by how the close and open relate for the day, what happened the day before has no effect.
- Craig
Here to Help!
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Registered User
Joined: 12/6/2004
Posts: 5
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Ok, that part is clear.
We said when the Close is less than the open it's solid body.
Why do I see sometimes solid red and sometimes sold green when they both close lower than the open?
When the close is lower than the open it's should be solid red and not solid green.
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Administration
Joined: 9/30/2004
Posts: 9,187
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The confusion is in the Down color on the price graph. The Down color is based solely on the bar's close versus the previous bar's close. Opening price is irrelevant. For that reason, using a Down color on Candlesticks can be very confusing. We're looking at a couple of options on this.
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