Download software Tutorial videos
Subscription & data-feed pricing Class schedule


New account application Trading resources
Margin rates Stock & option commissions

Attention: Discussion forums are read-only for extended maintenance until further notice.
Welcome Guest, please sign in to participate in a discussion. Search | Active Topics |

Unable to receive alerts Rate this Topic:
Previous Topic · Next Topic Watch this topic · Print this topic ·
usmansajid
Posted : Friday, March 10, 2017 7:03:54 PM
Registered User
Joined: 3/17/2016
Posts: 48

Hi

I've never used alerts on tc2000 and today I tried to setup an alert but it didn't fire. I sent a test message on the alert panel and I received it. However when I created an actual alert I didn't receive an email.

I have a couple of questions  

Are alerts only operational during market hours?

Do I need to keep tc2000 software open to receive alerts?

 

My test alert didn't fire, bear in mind I tested after the markets had closed but tc2000 was open.

Alert condition 

Microsoft msft price above 1.

 

This condition is always true as Microsoft is trading above 30 dollars.

Also, I'm a gold user.

Bruce_L
Posted : Monday, March 13, 2017 9:48:38 AM


Worden Trainer

Joined: 10/7/2004
Posts: 65,138

Alerts are generally only going to fire during market hours because that is when things are changing.

You do not need to keep TC2000 open to receive alerts as long you have the alert set to set you an email or text. The alerts are generated by our servers, not by your copy of TC2000.

If you are continuing to experience issues with alerts, please contact technical support.



-Bruce
Personal Criteria Formulas
TC2000 Support Articles
Users browsing this topic
Guest-1

Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.