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 Gold Customer
Joined: 1/27/2005
Posts: 44
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I have created a custom indicator using a block diagram. I then created a market indicator that averages the custom indicator for a group of stocks. An average of the market indicator was generated. Then an average of the average. Condition built using the two average. I exited Stockfinder. When trying to restart stockfinder, the file will not open. WBI.Workspace error - there was an error opening this layout. It will not open a copy from backup. I have tried to create the step that causes the error. It seems to be the condition. Is this a known problem?
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Worden Trainer
Joined: 10/7/2004
Posts: 65,138
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I am not aware of it being an issue. Please contact technical support.
All e-mail communication sent to support@worden.com during business hours (Monday through Friday 9AM-11PM and Saturday and Sunday 9AM-3PM ET) should be answered within 20 minutes of arrival.
For an even quicker response to tech support questions, we recommend calling our voice line at (919) 408-0542 (there is no phone support on Sundays, some Market Holidays or after 9PM ET on weekdays).
You can also contact us using Live Chat Support during business hours.
-Bruce
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Gold Customer
Joined: 1/27/2005
Posts: 44
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Talked to customer support last night and they were unable to help me. They asked me to post this on the Ask a Trainer site.
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Worden Trainer
Joined: 10/7/2004
Posts: 65,138
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Since you can reproduce the issue, please get to the point right before you create the Condition and select Help | Send Layout so technical support can take another look. Please include a description of the issue you are experiencing and the steps you are taking to create the issue when sending the Layout to technical support.
-Bruce
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