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Registered User Joined: 10/7/2004 Posts: 6
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Ver 17 does not start. Seems to be going through all steps at start. The icon in the bottom bar is showing that the program is active, but the main window does not open. What gives?
Thanks in advance for the help.
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Registered User Joined: 10/7/2004 Posts: 6
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QUOTE (bsherman)
Ver 17 does not start. Seems to be going through all steps at start. The icon in the bottom bar is showing that the program is active, but the main window does not open. What gives?
Looks like it is having difficulties with loading the last layout.
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Registered User Joined: 9/17/2010 Posts: 484
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Try contacting Technical Support
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Registered User Joined: 4/15/2016 Posts: 3
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having the exact same issue. pay month by month but can I use it?
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Registered User Joined: 4/15/2016 Posts: 3
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tried and tried again. hopefully technical support will be able to resolve this. TC2000 is always talked about so nicely
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 Registered User Joined: 6/30/2017 Posts: 1,227
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QUOTE (jrdne)
TC2000 is always talked about so nicely
I know v17 hasn't been around for that long, but I've been using Worden's stuff (StockFinder, and TC2000 going back to at least v12, maybe longer).
I've almost never had a problem, and never had a probelm with v17. (I have it open at the moment and have been using it all week).
TC2000 is nice. :) ... and Technical Support should be able to help you out. In fact, software and data issues are better handled through Tech Support than in the forums. You can certainly post problems here, but why wait for a response?
Contact Tech Support...
Tech Support has Live Chat online aas well as Phone and Email support.
Btw, Tech Support is open until 2pm ET on Saturdays. Why wait until Monday?
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Registered User Joined: 4/15/2016 Posts: 3
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Yes they responded with doing a clean uninstal which unfortunately didn't work. Turns out it was my firewall protection. Contacted live support, thank you, wasn't aware they had that! All is back to normal
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 Registered User Joined: 6/30/2017 Posts: 1,227
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Happy to hear all is back to normal.
I've never worked a Help Desk but I am a programmer and know something about technical support. Their first response was predictable. First they try to eliminate their software as the problem.
If it's not their software then that usually points to the local computer and software, over which they have no control.
In this case it was your firewall. :) ... there wouldn't be any way for the folks in the forum to know that which is why I suggested contacting Tech Support.
And yes, there's lots of information on the website if you look. :)
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