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SRobbins1977
Posted : Thursday, October 5, 2017 4:10:52 PM
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Joined: 10/3/2017
Posts: 16

My watch list does not seem to be updating the stock in "Real-Time" as I had ordered. I currently have a stock in my watch list and when I go to place an order I get the message "Warning: Your data is 15 minutes old." 

so it is either not working, or I ordered something that doesnt do what I thought I was buying. Any help on what the "Dow Jones Indexes & Watchlists > Real-Time" product does, or if something isnt working right, would be helpful. 

Thank you in advance.

Bruce_L
Posted : Thursday, October 5, 2017 4:24:26 PM


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Joined: 10/7/2004
Posts: 65,138

The Dow Jones Indexes (Realtime) data feed is specific to index data  (which is not tradeable) and would not provide real time data for any stocks. If this does not seem applicable to your particular issue, please contact technical support.



-Bruce
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SRobbins1977
Posted : Friday, October 6, 2017 11:23:10 AM
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Joined: 10/3/2017
Posts: 16

Alright. I guess my next question is, how do I cancel that add on? Thank you.

Bruce_L
Posted : Friday, October 6, 2017 11:27:12 AM


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Joined: 10/7/2004
Posts: 65,138

It would probably be best to contact customer service. They can talk you through exactly what each option does and if you want to continued getting the Dow Jones data at all or just not the real time portion.

That said, you should be able to adjust these options on your own.

How to Change A Subscription and/or Add Monthly Data Feeds



-Bruce
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SRobbins1977
Posted : Tuesday, October 10, 2017 10:43:55 AM
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Joined: 10/3/2017
Posts: 16

Nice. Thank you Bruce.

Bruce_L
Posted : Tuesday, October 10, 2017 10:45:49 AM


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Joined: 10/7/2004
Posts: 65,138

You're welcome.



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