Registered User Joined: 1/22/2016 Posts: 9
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I've reported this to TC2000 support but wondered if others are experiencing the same problems. Within the last couple of weeks I've had multiple problems with newly created watchlists not showing up in the available lists. These are watchlists I've created from scans. Some/most of the time the process works correctly but there are several variations of the problem.
1. Newly created watchlist isn't shown in watchlist selection screen. Creating the watchlist a second time works but sometimes I then see two of the watchlist with one of them empty.
2. Sometimes when I delete the empty watchlist it shows back up after a few minutes. Most of the time it stays gone.
3. I've had cases where older - like a day or two - watchlists which were fine are suddenly missing all their stocks even though the watchlist still exists.
TC2000 support acknowledged the problem and were able to restore some watchlists. They are working on finding and fixing the problem.
I've found and reported several glitches in TC2000 in the 6 months I've been using it. Things like Notes being attached to the wrong stocks and/or linked to the wrong charts. Trades (all paper trades so far) executing at the wrong time/price. Good For Day trades hanging around unexecuted for more than a day.
Responses from support are typically timely and often contain good comprehension/grasp of the issue with a focused response. However, about half the time I wonder if I'm communicating with someone for whom English is a second language. More than once I've gotten responses that address some issue I never raised, while not addressing any of the issues I DID raise, along with a comment encouraging me to let them know if I needed any additional help - as if they think they've answered the question. In more than half the cases the issue isn't resolved and gets kicked to "the development team" with no ETA on the fix. FYI, I spent 25 years in all aspects of IT so I know how to talk to people about software issues.
I've invested a lot of time and effort in TC2000, not to mention the monthly fee, but I'm starting to think it's not reliable enough to risk using it to invest real money. There's a lot I like about TC2000 but am starting to be uneasy about what problem is going to pop up next. Not running down the product at all, just feeling unsure. Wondering what experiences others have had.
Thanks, Tom.
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