Hi Bruce,

I regulary notice a wrong opening price on the daily chart. Example today is KEX. The opening price should be 94.88 and not 91.04. That also overwrite the low, which is not 91,04 but 91.82. I can duplicate the error in the any intraday time frame beyond 3 minutes. The 1 minute chart price feed is correctly showing the price action. I guess there seem to be some kind of bug in your feed display. 

The next day will probably show the correct daily price chart. I guess you get some kind of overwriting daily historical data ... But would be cool to have the correct data from the start of the trading day on.

2 other things.... The new version 12.4 doesnt download to the MAC (safe to...) on Safari, only when using a different browser like Chrome.

Does the new feature (independend floating windows) have some kind of performance limit? I noticed a bit of sluggishness with 5 independend streaming scan windows and 3 charts.

Thanks

If you actually look closely at the 1-Minute chart for KEX, you will see that there are flat bars at 9:31 AM ET and 9:32 AM ET plotted at the close of the previous trading day (which is 91.04). This is because the first trade of the day happened during the 9:33 AM ET bar at a price of 94.88.

Any bars longer than 1-minute are being constructed from the 1-minute charts. This means the open of these longer bars is using the open of the first 1-minute bar of the day to determine the open of the first bar of the day in that time frame. The open of the the first bar of the these longer time frames is using the close of the previous trading day instead of the first trade of the current trading as a result when there aren't any trades for the symbol during the first 1-minute bar of the day.

Thank you for reporting the issue. I have submitted it to development for further review.

I am not aware of any built in performance limit when using multiple windows, but you are not the first user to report sluggishness when using this feature. We are working to resolve such issues as quickly as possible.

Thanks Bruce,

I would like to give you one more hint regarding the opening price problem in TC2000 12...... Using TC2000 7 the daily bar is correct. Example WGO. 30.70 is the correct open. TC2000 12 shows 31.63 as opening price. I guess the 7 version only use daily data and doesnt build up daily data for the current day on intraday data. As you mentioned it already there are some ticks on the 1 minute chart that causing a wrong opening price. As these prints are on zero volume it should be possible to filter out these 0 volume ticks to clear up the feed which might fix it.

Hope that helps you.... 

Thanks

Thank you very much for the additional information. I will add it to the original report to help with troubleshooting the issue.