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peterdiazdeleon
Posted : Friday, September 20, 2013 4:09:51 AM
Registered User
Joined: 3/8/2010
Posts: 30

For some strange reason I am not seeing price data for Thursday 09/19/2013.  Although I did last night.  Is there an outage going on?  Worden use to have a status message telling of any ongoing outages but I am unable to find it.

 

Thanks

Peter

lincrush17
Posted : Friday, September 20, 2013 4:30:48 AM
Gold Customer Gold Customer

Joined: 3/6/2013
Posts: 5

same issue.. No data for 9/19/13..  

 

Dana

peterdiazdeleon
Posted : Friday, September 20, 2013 4:35:32 AM
Registered User
Joined: 3/8/2010
Posts: 30

Good to know it's not me.  Thanks Dana!

lincrush17
Posted : Friday, September 20, 2013 7:20:33 AM
Gold Customer Gold Customer

Joined: 3/6/2013
Posts: 5

it would be nice to get an update, notification, something that this problem is being worked on!!  A red phone/alarm or something hopefully went off by now!  frustrating... 

 

davidc1
Posted : Friday, September 20, 2013 7:39:43 AM
Registered User
Joined: 3/31/2011
Posts: 90

Yes I don't see why there is not an announcements thread on the website notifying people of current problems and when they are expected to be fixed. To not have updated the charts the next day is very poor.

jackturner2020
Posted : Friday, September 20, 2013 7:42:14 AM
Registered User
Joined: 4/11/2012
Posts: 1

Just to add another user having trouble.  I need that data!  This kind of throws a big kink in my world,   Everything works fine except there is not data for Thursday on daily and monthly charts.  Hourly charts have Thrusday data but no weekly or monthly.  HELP!!

 

 

khuran
Posted : Friday, September 20, 2013 7:43:32 AM
Registered User
Joined: 5/5/2009
Posts: 1

same here! no data for Sept 19, 2013 and the market is going to open in less than 2 hours.

rbrown2222
Posted : Friday, September 20, 2013 7:51:44 AM
Registered User
Joined: 12/21/2008
Posts: 8

QUOTE (peter.diazdeleon)

For some strange reason I am not seeing price data for Thursday 09/19/2013.  Although I did last night.  Is there an outage going on?  Worden use to have a status message telling of any ongoing outages but I am unable to find it.

 

Thanks

Peter

Worden customer service always slow...very slow response time and little communication

kroos
Posted : Friday, September 20, 2013 7:59:39 AM
Registered User
Joined: 2/16/2010
Posts: 12

Same here, no Thursday (19th) data on daily charts....

Bruce_L
Posted : Friday, September 20, 2013 8:42:34 AM


Worden Trainer

Joined: 10/7/2004
Posts: 65,138

Thank you for reporting the issue. It should be resolved and the charts should be current now. If this is not the case for you, then please contact technical support.



-Bruce
Personal Criteria Formulas
TC2000 Support Articles
peterdiazdeleon
Posted : Friday, September 20, 2013 8:49:54 AM
Registered User
Joined: 3/8/2010
Posts: 30

QUOTE (Bruce_L)

Thank you for reporting the issue. It should be resolved and the charts should be current now. If this is not the case for you, then please contact technical support.

 

Bruce,

Worden use to have on their web page a notice of any outages and the current status of you systems.

Is that usefull information now gone from your web site?

Thanks

Petef

 

Bruce_L
Posted : Friday, September 20, 2013 10:09:31 AM


Worden Trainer

Joined: 10/7/2004
Posts: 65,138

The status we had on the home page was done automatically and ended up not being as reliable as we had hoped.

We will post something on the home page if there is a major issue, but in this case the issue happened outside of trading hours and was corrected within 15-minutes of our finding out about it.



-Bruce
Personal Criteria Formulas
TC2000 Support Articles
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