I use TC2000 on 3 different machines. Recently I changed the password to my profile and none of the Worden products will load on my MacBook. I tried TC2000.app, tc2000.com and freestockcharts.com - nothing, just a white screen. I reset my browser, reloaded multiple times, still nothing. I am a TC2000 Gold subscriber.

Thanks

Please contact technical support.

All e-mail communication sent to support@worden.com during business hours (Monday through Friday 9AM-11PM and Saturday and Sunday 9AM-3PM ET) should be answered within 20 minutes of arrival.

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You can also contact us using Live Chat Support during business hours.

[Support - Jeremy] This would be a Microsoft Silverlight issue, especially since FreeStockCharts.com, which is also a Silverlight powered program, is also affected. Removing Silverlight and reinstalling it should fix the problem . Please save the following file to your computer: ftp://nero.worden.com/OSX/SilverlightRemover.dmg. Run it to remove Microsoft Silverlight. Then reboot your computer. Do not skip this step. After that go to the Silverlight install page at http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx That will install Silverlight 5. Lastly go back to www.tc2000.com. The page should load normally now. You can run TC2000 Version 12 in your browser or click on the Install button to install the Out of Browser version.

[Support - Jeremy] After reinstalling Silverlight you can also test by going to www.FreeStockCharts.com as well. If that page loads normally, TC2000 Version 12 shouldn't have a problem either at that point. 

[Support - Jeremy] If you need to save these steps to review after the reboot you can copy and paste your chat log into a text editor and save it. 

[Michal Fajfer] OK, will try that. Thanks and good bye since I need to reboot anyway. 

WORKED> THANKS!

You're welcome. I am happy to read technical support was able to help you resolve the issue.

Hi Bruce, Mike from the UK here - was just talking to tech support on this same issue - was that you?

I have reinstalled silverlight as per above, restarted my computer, and still no joy (tc2000 will not load). I am running a macbookpro with Mavericks. Any suggestions? Problem began when I tried to upgrade to the latest version of TC2000.

No, it was not me. Technical support is not provided in the forums. You will need to contact technical support again.