Hello all,

Unable to connect to tc2000 platform since 18March2012. Location : Portugal

  Thanks for your attention

jmalvesdesousa

Ya somos tres clientes con el mismo problema.

O vosso problema está na Russia. Eu estou do outro lado da fronteira... 

ie,

Your problem is in Russia. I'm on the other side of the border...

Oh yeah! Without a doubt, and this is true, Russia and Portugal are a bit different country, almost the same as the size and magnitude  and are placed in one location.:)))))) 

No worries Aliv68 ... :))))))

 Cheers or " черс"

    Шутники. Лучше бы программу сделали. А то написал в техподдержку, а там ни привета, ни ответа. :)

Eles bem anunciaram que queriam ir para " as nuvens" com a versão 12. Foi o que aconteceu :)

и они сказали, что хотят пойти в «облака» с версии 12. Это то, что произошло :)

Todo esto es triste. Creo que fue la mano con la innovación.

"Ao longo de toda a Espanha, céu sem nuvens." :)))

 and God save the Queen...   :))))

Are you using the lastest version 12.1   I hear its not working, redownload a older version or use  one it the web brower

Thanks Michael, but none of the solutions worked and i'm still without conection to the platform.

  Cheers mate

jmalvesdesousa

weather report: still no connection to the cloud

Please contact technical support for troubleshooting instructions (I would suggest email).

All e-mail communication sent to support@worden.com during business hours (Monday through Friday 9AM-11PM and Saturday and Sunday 9AM-3PM ET) should be answered within 20 minutes of arrival.

For an even quicker response to tech support questions, we recommend calling our voice line at (919) 408-0542 (there is no phone support on Sundays, some Market Holidays or after 9PM ET on weekdays).

You can also contact us using Live Chat Support during business hours.

An update is available for TC2000 version 12.1 which should allow it to start correctly for international users.

Thank you very much for the support.
But after going through three different people and do everything they said I did not getit to work.
Although thank you because you have been very attentive.

Right now the problem is already fixed to be online the new version 12.1.
Now I can enter correctly.

Thank you very much for your great work.

You're welcome.

I apologize that there was an issue at all and that technical support was not able to get your program up and running before the update was released to version 12.1.

I want to thank you for reporting the issue and working with technical support. These reports and the information we were able to gather from users is what made it possible to fix the issue.

Thanks Bruce and all suport team for the quick response to the recent login difficulties.  As you have noticed the spanish collegue already made the "honors of the house" without invitation. In 2012 they remain a rude people.

   With kind regards from Portugal

jmalvesdesousa

Hey ALIV68, I forgot to ask your email adress. If you read this message please send me a email to 

jmalvesdesousa@yahoo.com.  It' would be nice to discuss some trading ideas.

 Kind regards

jmalvesdesousa