Registered User Joined: 10/7/2004 Posts: 53
|
After I open StockFinder and use if for less than 5 minutes it seems to be freezing (not responding). Everything else about my computer and internet connection seems to be working fine. StockFinder is the only thing that does not seem to be responding. I have tried do a SFReset, but that does not seem to have much benefit. Any idea as to what is causing this?
Thanks,David
|
Worden Trainer
Joined: 10/7/2004 Posts: 65,138
|
Please contact technical support.
All e-mail communication sent to support@worden.com during business hours (Monday through Friday 9AM-11PM and Saturday and Sunday 9AM-3PM ET) should be answered within 20 minutes of arrival.
For an even quicker response to tech support questions, we recommend calling our voice line at (919) 408-0542 (there is no phone support on Sundays, some Market Holidays or after 9PM ET on weekdays).
You can also contact us using Live Chat Support during business hours.
-Bruce Personal Criteria Formulas TC2000 Support Articles
|
Registered User Joined: 3/20/2005 Posts: 45
|
gobothways,
I'm having the same problem. I did the live chat support. Ultimately they reset their servers and things worked better for the rest of the day. I had purchased a brand new laptop on the 29th of December so it is pretty much bare bones right now. I have FireFox, Office 2003, Visual Studio 2008, thinkorswim, notepad++ loaded along with what came on the laptop. I have not loaded TeleChart yet. The specs are:
CPU: Intel Core 2Duo T6600
Memory: 6GB DDR2Ram
O/S: Windows Home Premium 64-bit
My old laptop:
CPU: Intel Core 2Duo T5500
Memory: 2GB DDR2Ram
O/S: Windows Pro ServPack 3
I have a ton of stuff loaded on that one and StockFinder runs about the same.
I have found that if I shut off my wireless adapter then StockFinder will run fine after about 30 seconds to a minute. It seems that the Data Downloader may be pumping the data faster than StockFinder can handle. I have to do this several times a day during market hours. After market hours I usually only have to do it once or twice.
The layout I am using has two charts. The standard Main chart with Price and volume and one MA for each. The other has 27 indicators Thats Price, Volume, CCI, RSI, a Custom indicator and things like Bollinger bands and Moving averages. I also have 15 Rules. My watchlist has 131 stocks in it.
I am also having problems where StockFinder pops up and says there is a problem and send report or Windows has a problem with StockFinder and sends a report to Microsoft. I have not these problems with m old laptop.
What are you running for a system? Are you having any other problems?
Matman (Dave)
|