Registered User
Joined: 4/21/2008
Posts: 81
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My Paintbrush colors for candles are standard: lime if close>close(1), red if less than, and white if same. In my 1d chart, candles look as they should be. However when I switch over to a 5m or 15m, all candles for the day are of the same color.
(I would attach screenshots to illustrate if I know how to, but I don't.)
Where should I check for mistakes?
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Registered User
Joined: 4/21/2008
Posts: 81
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To follow up on the prior comment, I've noticed that the problem with color display in candles occur not just with intraday,but daily or weekly. This happens when I click from one time frame to another while remaining with the same active symbol. But when I change symbol, the charts seem okay. Is this a memory refresh issue?
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Worden Trainer
Joined: 10/7/2004
Posts: 65,138
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If the colors change when you switch Symbols but not when you switch Time Frames, I can't think of anything that you would be doing wrong.
I am not going to speculate as to the cause, but I have not been able to reproduce the issue on my computer. You may wish to contact technical support.
All e-mail communication sent to support@worden.com during business hours (Monday through Friday 9AM-11PM and Saturday and Sunday 9AM-3PM ET) should be answered within 20 minutes of arrival.
For an even quicker response to tech support questions, we recommend calling our voice line at (919) 408-0542 (there is no phone support on Sundays, some Market Holidays or after 9PM ET on weekdays).
You can also contact us using Live Chat Support during business hours.
-Bruce
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