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Registered User
Joined: 2/21/2007
Posts: 797
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all of a sudden on most start ups, along with update screen, i get "telechart must organize your files". thought this was just something that telechart did every so often but message kept coming up about every start up. called support, the answer i got was that because i'm running vista and getting that message, "someday telechart will just stop running". i thought that sounded like good news. i asked the guy if there is some kind of a solution to this "minor problem". his answer was to run telechart as "run administrator from desktop icon" . being a computer illiterate, i had him tell me how to do this. OK, no problem, i'll just start telechart that way, no big deal. the only problem is that all i get is the original charts, pcf's, scans as if just starting telechart from scratch. so being the computer genius that i am, i thougjht i'll export all my stuff to the worden server, while running telechart in the normal fashion. then i'll run telechart in "run administrator mode" and then import all my stuff. NOT!!! could not import anything. i can't be the only person running vista. does anyone out there have any kind of a solution, since the worden support staff didn't seem to care if my telechart JUST STOPS RUNNING.
MANY THANKS
johnc
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Registered User
Joined: 2/5/2006
Posts: 1,148
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mine works fine. i'm not even running "as adminstrator". i'd keep working with tech support until you get someone who can fix the problem.
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Registered User
Joined: 6/6/2005
Posts: 1,157
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that used to happen with mine every single time. I finally reinstalled and it stopped. Good luck
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Registered User
Joined: 12/31/2004
Posts: 57
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Mines doing the same thing the past week or so. Hadn't called yet. I also have vista
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Registered User
Joined: 12/31/2005
Posts: 2,499
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Gee, my conspiricy generator is always running overtime. I thought it was WB phishing for my best PCFs. 
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Registered User
Joined: 2/21/2007
Posts: 797
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i took d.j.h.'s advice and uninstalled telechart, then reinstalled. first i sent all scans and stuff to worden server twice. i'd sure hate to have to start doing this all from square one. so after reinstalling, i clicked on new icon, sign up page came up, "lockup". called support they said they're having problems on their end, don't understand that cause i'm doing this on my laptop. i'll try starting again later.
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Registered User
Joined: 2/21/2007
Posts: 797
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for anyone's future info. that worked, uninstalling and reinstalling, thanks to d.j.h. for the info. got everything back from import except personal scans. i'll check with support to see if there is someway to transfer them from laptop to desk top. this initial problem happened to both computers so i'll have to do same to laptop, don't know how it happened, nothing new was loaded into either computer and have full top security. vista problem?
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Registered User
Joined: 2/21/2007
Posts: 797
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don't know how but all my personal scans just showed up. so everything looks good for anyone who may have same problem
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Registered User
Joined: 6/6/2005
Posts: 1,157
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Excellent, glad that worked for you johnlc.
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