Registered User
Joined: 10/7/2004
Posts: 26
Location: Dallas, TX
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Craig,
back to TC2005 backup/restore problem. You suggested sent my *.tcr file to support group. See below respond.
Vlad
-----Original Message-----
From: Vlad I [mailto:ilushin@comcast.net]
Sent: Sunday, March 06, 2005 5:26 PM
To: 'Support2'
Subject: RE: TC2005 Ver 6.04 crashed when importing .tcr file
If you could not access my account, does it mean there is no issue in TC2005 SW? Actually it is already late, somebody else sent *.tcr file and bug fix is provided in 6.0.008. You should be more proactive, do not wait for information unrelated to sw issue. I am TC2005 beta version tester for free. Do not ask questions unrelated to sw problem. I will forward this respond to Craig. Vlad
-----Original Message-----
From: Support2 [mailto:Support2@Worden.com]
Sent: Friday, February 25, 2005 7:38 AM
To: Vlad I
Cc: Support2
Subject: RE: TC2005 Ver 6.04 crashed when importing .tcr file
Thank you for writing. Please provide your user number so that we can access your account. You can find your user number by clicking Reports | Account Information on the program's menu. If you cannot locate your user number, please provide your First Name, Last Name, City and State. Once we have accessed your account, we will promptly address your issue.
Thank You,
Jeremy M.
www.Worden.com
Technical Support Agent
Responses to this e-mail should be sent to support@worden.com
<<<<<<mailto:support@worden.com>>>>>>. All e-mail and fax communication sent during business hours (Monday through Friday 9AM-11PM and Saturday and Sunday 9AM-3PM EST) should be answered within 20 minutes of arrival. Our fax number is (919) 408-0545. For a quicker response we recommend calling our voice line at (919) 408-0542. Please include your full name and user number with all correspondence.
-----Original Message-----
From: Vlad I [mailto:ilushin@comcast.net]
Sent: Thursday, February 24, 2005 11:42 PM
To: support
Subject: TC2005 Ver 6.04 crashed when importing .tcr file
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Worden Trainer
Joined: 10/1/2004
Posts: 18,819
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I believe it was StockGuy who requested your file.
Ver 6.04 crashed when importing .tcr file
In order for support to process and log any emails they do require the account information of the sender. I can only assume that they could not access your account because they did not have your account information. I will check with the Director of the department and see if I can get a clearer picture of what happened.
In reading the thread linked above, it appears the file did get to StockGuy.
- Craig
Here to Help!
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