Registered User
Joined: 4/13/2008
Posts: 3
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I just finished upgrading from the Gold trial to the 2 year Platinum. I was told to exit and reenter the software. I am being asked questions about TCNet that I don't have answers for and the software still says Gold. What am I doing wrong?
Don
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Worden Trainer
Joined: 10/7/2004
Posts: 65,138
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Welcome to the forums. A very good foundation for learning how to use TeleChart can be gained by reviewing the following:
If you are new to TeleChart READ THIS FIRST!
It reads like the program is attempting to have you fill out the exchange agreements (which are required by the exchanges for you to use Real Time data). If these are not filled out by you, we cannot provide Platinum service.
If you need help with this (or if you have completed the agreements and TeleChart still starts as Gold), please contact technical support.
All e-mail communication sent to support@worden.com during business hours (Monday through Friday 9AM-11PM and Saturday and Sunday 9AM-3PM ET) should be answered within 20 minutes of arrival.
For an even quicker response to tech support questions, we recommend calling our voice line at (919) 408-0542 (there is no phone support on Sundays, some Market Holidays or after 9PM ET on weekdays).
You can also contact us using Live Chat Support during business hours.
-Bruce
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