Registered User
Joined: 1/11/2008
Posts: 5
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I have a question about backing up the Telechart program.
I am using two computers at different locations. I talked to the live chat tech support and they recommended that I use the backup function in the file menu to backup to the Worden server.
When I restored to the other computer it did not seem to restore all the changes I made.
Does the restore function back up everything including stocks on watch lists, pcf’s, customized scans, etc?
If the restore function doesn’t duplicate everything can you just copy the entire program folder on a USB drive and overwrite the whole thing on the other computer?
Basically, I just need a way to create an exact duplicate so I don’t spend a lot of time re-tweaking everything to the way it was on the machine I was using the day before.
I know someone somewhere has already asked this question but I hunted around for most of the afternoon and could not find anything.
Thanks for the help.
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Worden Trainer
Joined: 10/7/2004
Posts: 65,138
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There are now two options to Backup your settings in TeleChart. You can export settings to a file or to the Worden Server (you will probably wish to use the File method to transfer settings to another user because the backup file can be attached to an email).
Neither method will completely synchronize your settings. Copying the User folder is not supported or recommended and will not completely synchronize your settings either. Some settings are stored in the Registry.
Exporting to a file
1. In TeleChart, click File and select Backup/Restore TeleChart Files.
2. Click on the Export tab at the top, and click on 'Click here to Export to a File.'
3. Click OK to the next menu and the export will begin. It will notify you when it is complete.
Note: TeleChart may give an error if you export settings to a location other than a hard drive (ie trying to create a file directly to a floppy drive, zip drive, cd, etc). To work around this, export your settings to a file on the hard drive and then copy the file to your disk.
Backing up personalized settings to the Worden Server:
1. In TeleChart, click File and select Backup/Restore TeleChart Files.
2. Click on the Export tab at the top, and click on 'Click here to Export To The Worden Server.'
3. You can enter a special name or press OK to accept the default name (which is today's date).
4. Write down the file name saved in Step 3.
5. Click OK when you see the Export Completed button. The settings are now on the Worden Server. Close the program after this is complete.
Restoring settings from a file
1. Click File | Backup/Restore TeleChart Files.
2. Click the Import tab.
3. Click the option “Click here to Import From a File.“
4. Locate your backup file in the right window and click it one time so that it is highlighted.
5. Click the OK button.
6. Click on the 6th line from the top where it says “Import all items from this file.“
7. Click OK when it says Import Complete.
8. Click Close. Your settings will now be restored.
Restoring personalized settings from the Worden Server:
1. In TeleChart, click File and select Backup/Restore TeleChart Files.
2. Click the Import tab at the top, and select 'Click Here to Import From The Worden Server.'
3. Select the file saved during Step 4 of the backup process and click OK.
4. Click 'Import all items from this file' if you wish to Import everything at once or you can select individual components and Import them one at a time.
Note: TeleChart's Restore function does not synchronize settings. This means it does not remove or replace items to make TeleChart's settings exactly the same on a second computer.
For example, if on Computer 1 you have 'WatchList A' and on Computer 2 you have 'WatchList B', restoring a backup from Computer 1 will result in TeleChart on Computer 2 having 'WatchList A' and 'WatchList B', instead of just 'WatchList A' to match Computer 1.
It is also possible that a restore will result in duplicate settings. For example, if you have 'WatchList A' on both Computer 1 and Computer 2, you may find two separate 'WatchList A' entries. To resolve you can delete or rename one depending on the situation.
If this does not answer your question, please contact technical support.
All e-mail communication sent to support@worden.com during business hours (Monday through Friday 9AM-11PM and Saturday and Sunday 9AM-3PM ET) should be answered within 20 minutes of arrival. For an even quicker response to tech support questions, we recommend calling our voice line at (919) 408-0542 (there is no phone support on Sundays, some Market Holidays or after 9PM ET on weekdays).
-Bruce
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