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Registered User
Joined: 3/4/2005
Posts: 2
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I've just upgraded to Platinum. Every time I jump to a new symbol, a dialogue box appears saying: "saving attached chart" and it takes from a few seconds to many. This makes it impossible to jump through many charts. How can I turn this function off.
Thanks
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Worden Trainer
Joined: 10/7/2004
Posts: 65,138
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It sounds like it is saving existing notes to the Worden Server, but I'm not sure. Selecting Tools | System Settings | System and unchecking Attempt to connect to TeleChart servers at startup and restarting TeleChart might stop this (or might not), but this would also disable several other Platinum features. Please contact technical support.
All e-mail communication sent to support@worden.com during business hours (Monday through Friday 9AM-11PM and Saturday and Sunday 9AM-3PM ET) should be answered within 20 minutes of arrival. For an even quicker response to tech support questions, we recommend calling our voice line at (919) 408-0542 (there is no phone support on Sundays, some Market Holidays or after 9PM ET on weekdays).
-Bruce
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Registered User
Joined: 10/7/2004
Posts: 17
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I have the same problem, have you herd from support. about saving attached chart, How can I turn this function off.
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Worden Trainer
Joined: 10/7/2004
Posts: 65,138
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RobertG,
This is not a training issue. Please contact technical support.
All e-mail communication sent to support@worden.com during business hours (Monday through Friday 9AM-11PM and Saturday and Sunday 9AM-3PM ET) should be answered within 20 minutes of arrival. For an even quicker response to tech support questions, we recommend calling our voice line at (919) 408-0542 (there is no phone support on Sundays, some Market Holidays or after 9PM ET on weekdays).
-Bruce
Personal Criteria Formulas
TC2000 Support Articles
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