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pcinx
Posted : Thursday, January 4, 2007 10:10:11 AM
Registered User
Joined: 4/6/2006
Posts: 20
 I am a platinum user, I do not see the chart updating in realtime and I also do not see the chat working, its blank. Is there a problem with TC today ?
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Bruce_L
Posted : Thursday, January 4, 2007 10:27:21 AM


Worden Trainer

Joined: 10/7/2004
Posts: 65,138
 Realtime and chat were both down earlier, but should be working now (we are still working to restore the data missing from the Realtime outage). You may wish to try restarting TeleChart if you are not getting both. If this does not resolve the issue, please contact technical support.

All e-mail communication sent to support@worden.com during business hours (Monday through Friday 9AM-11PM and Saturday and Sunday 9AM-3PM ET) should be answered within 20 minutes of arrival. For an even quicker response to tech support questions, we recommend calling our voice line at (919) 408-0542 (there is no phone support on Sundays, some Market Holidays or after 9PM ET on weekdays).
-Bruce
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Whammer1249
Posted : Thursday, January 4, 2007 11:26:06 AM
Registered User
Joined: 8/16/2006
Posts: 37
 I am looking to upgrade to Platinum. How often does realtime go down? (once a year, once a quarter,a week, etc.)
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sharkattak
Posted : Friday, January 12, 2007 10:03:01 PM
Registered User
Joined: 4/17/2006
Posts: 271
 Chat says "Disconnected" most of the time for me. Have done what tech told me to do...still "Disconnected". Please advise. Thanks. JD
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Bruce_L
Posted : Saturday, January 13, 2007 7:58:16 AM


Worden Trainer

Joined: 10/7/2004
Posts: 65,138
 sharkattak,
This is a technical support issue and technical support is not provided on the forums. Please contact technical support.

All e-mail communication sent to support@worden.com during business hours (Monday through Friday 9AM-11PM and Saturday and Sunday 9AM-3PM ET) should be answered within 20 minutes of arrival. For an even quicker response to tech support questions, we recommend calling our voice line at (919) 408-0542 (there is no phone support on Sundays, some Market Holidays or after 9PM ET on weekdays).
-Bruce
Personal Criteria Formulas
TC2000 Support Articles
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