Hello, I am having performance problems with TC2000 v7 and would like to do a COMPLETE uninstall of the program so that I can then reinstall it.

Here's a little background on the problem and what I have tried so far.

The problem is in TC2000 v7 when I click the watchlist button to show the drop-down list of available watchlists the program hangs/stalls for about 8 seconds or more and I get the Windows message that the program is "not responding". The program eventually responds but it's quite a pain and I would like to find a solution.

I installed a clean version of TC2000 v7 on my laptop and the same problem does not happen so it seems clear that the problem is related to my desktop system.

Back on the desktop system I uninstalled TC2000 using the "TC-Remover" utility and then reinstalled the software using a fresh download from the worden.com website. Unfortunately that did not solve the problem. The problem happens even with just the default TC2000 watchlists and settings (that is, before I restored my settings using TC-Remover). I also noticed that when I reinstalled the software it automatically knew my user name etc. so there must have been some amount of configuration information left behind after the uninstall (probably in the registry but I am not certain).

So my objective at this point is to find a way to fully uninstall the program with no leftover configuration of registry information so that I can do a clean install like I did on my laptop.

Do you have any advice on how I might remove the software and all associated registry and other configuration information so that my system is "like new" as far as TC2000 is concerned?

Please contact technical support.

As an FYI, I have had this problem for at least a year.  The same exact situation, although I did move TC2KV7 to another computer residing next to my original trading computer. Now the performance is excellent especially not waiting for 15 seconds plus  from watchlist to watchlist, or going to PCF's in the same amount of time.  At first I attributed the problems to having TC2KV7 for the past 11 years and with sizable personal notes perhaps effected the  performance, I moved to the other computer successfully.  I still would rather use the existing computer so I have tried a SSD.

Just got a slight improvement with the SSD.  Normally it doesnt make that much of a difference using V7 with Platinum V12, but the clarity of the charts with V7 cannot be beat.  My next move is to do a clean download and install of Windows on the SSD and see if that makes a difference.  Honestly, I have done everything possible including numerous installs and re installs.  The only reason I dont want to keep the status quo is that the other computer is really dedicated to 6 IB accounts on one screen vs the 3 screens with V7/12and another real time charting system. 

I have also spent a lot of  time with technical support when I had gold and now platinum.  The only credible answer  I have received is TC2KV7 is a file based system and therefore very slow, but the difference in perfomance between the two computers has me perpexed.