• Download software • Tutorial videos
• Subscription & data-feed pricing • Class schedule


• New account application • Trading resources
• Margin rates • Stock & option commissions

Attention: Discussion forums are read-only for extended maintenance until further notice.
Welcome Guest, please sign in to participate in a discussion. Search | Active Topics |

Worden Discussion Forum » Customer Training & Support » Ask a Trainer - TC2000 version 12/18 » Lagging TC2000 data

Lagging TC2000 data Rate this Topic:
Previous Topic · Next Topic Watch this topic · Print this topic ·
berrada.brahim
Posted : Friday, February 21, 2014 12:53:39 PM
Registered User
Joined: 4/29/2012
Posts: 22

Hello, 

My TC2000 data is lagging my interactive brokers feed for various NASDAQ and NYSE stocks by up to 4-5 seconds today.  Can you please tell me why that would be the case?

Thank you
Back to top
Bruce_L
Posted : Friday, February 21, 2014 1:07:57 PM


Worden Trainer

Joined: 10/7/2004
Posts: 65,138

I do not know why the feed would be lagging another provider. One possibility would be a slow connection to our servers. You may want to contact technical support to see if they can help you resolve the issue.


-Bruce
Personal Criteria Formulas
TC2000 Support Articles
Back to top
berrada.brahim
Posted : Monday, February 24, 2014 8:22:37 AM
Registered User
Joined: 4/29/2012
Posts: 22

QUOTE (Bruce_L)

I do not know why the feed would be lagging another provider. One possibility would be a slow connection to our servers. You may want to contact technical support to see if they can help you resolve the issue.

Hi Bruce, 

Do you know why data would also be displayed incorrectly on charts?  This kind of thing has been happening for a while now

http://screencast.com/t/i2vxsEhnfYwG

 

Thanks
Back to top
amaxlv
Posted : Monday, February 24, 2014 9:20:50 AM
Registered User
Joined: 4/9/2012
Posts: 5

I ve been havingthe same problem , lagingdata, and very slow( freezing) move from one window to another.Very frustrating.
Back to top
berrada.brahim
Posted : Monday, February 24, 2014 9:22:12 AM
Registered User
Joined: 4/29/2012
Posts: 22

QUOTE (amaxlv)

I ve been havingthe same problem , lagingdata, and very slow( freezing) move from one window to another.Very frustrating.

 

amaxlv, as an fyi regarding the video above - tech support says it's a bug with pre/post mkt data that they're fixing... 
Back to top
berrada.brahim
Posted : Monday, February 24, 2014 9:42:12 AM
Registered User
Joined: 4/29/2012
Posts: 22

today again, TC2k is lagging IB data feed by 2+ seconds for DDD
Back to top
Bruce_L
Posted : Monday, February 24, 2014 9:54:46 AM


Worden Trainer

Joined: 10/7/2004
Posts: 65,138

Technical support is not provided in the forums. If the program is not behaving as it should, you need to contact technical support.

Technical Support


-Bruce
Personal Criteria Formulas
TC2000 Support Articles
Back to top
berrada.brahim
Posted : Monday, February 24, 2014 11:37:07 AM
Registered User
Joined: 4/29/2012
Posts: 22

Thanks, Bruce.

 

For all who are experiencing this - tech support referred me to this link: http://www.worden.com/support-articles/v12/slow-or-unresponsive

 

 

hope it helps everybody
Back to top
Hard Money
Posted : Monday, February 24, 2014 9:50:04 PM
Registered User
Joined: 1/21/2014
Posts: 31

thnx will try that link, but it may also be a slow computer with slow processor or not good enough vidfeo card when using multiple monitors. 

 
Back to top
Users browsing this topic
Guest-1

Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.