One recommendation.

Please Please Please create a manual in pdf format that can be downloaded, printed, and read.

I can see this is an excellent product but it is not particularly intuitive. I have used similar products through the years which were no better than yours but they did have a users manual available which made learning the program much easier.
I doubt if anyone can learn a program using help files since they do not follow a logical progression.

A manual would be more beneficial than almost anything else you could do. Maybe I am not real smart ( just ask my wife) but trying to learn a relatively complex program like this through help files or videos is much harder than a simple printed manual we could download and refer to while using the program.

If there is a book available for your product please give me the title and I will buy it.

I apologize if I sound testy. But after two hours of fighting with it and bouncing around in help files I have got a heck of a headache and am incredibly frustrated. Please create a manual.

Or at a minimunm, string the help files together in a logical progression and put them in a format that can be downloaded in one file and printed.

I can’t be the only user who feels this way.

Thanks for the link to the manual

However you may want to ensure your customer service people know it.

I just about canceled the service and said the heck with it because I had no reference material.

I called your customer service people twice talking to two different people. Both times I expressed frustration with the program and asked if there were any manuals available to facilitate learning the program.

Each told me the only instructional material available was the online help files. And that Worden had no manuals and none were available for purchase.

That was why I sounded a little testy on my first post. Both reps were very polite and helpful but neither knew of any printed material and stated the only way to learn the program was to read the help files. While help files are good for specific questions, they are virtually useless to learn a complex program from scratch.

Thanks again for the link.