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Registered User
Joined: 10/7/2004
Posts: 319
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SnapSheets updated to the new version tonight but I have had to re-intall it a number of times. I have to dis-able Norton Security if I want SnapSheets to load. If I don't disable Norton, I get the following message: "Norton Security has detected Bloodhound 32.1 as a security risk" and SnapSheets will not open. I don't understand why I have to keep Norton disabled in order to run SnapSheets. Any ideas? Thanks. Ray
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Worden Trainer
Joined: 10/7/2004
Posts: 65,138
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It's a false positive, not a virus. Bloodhound is Norton's name for a file it has identified through heuristics as being a potential (and previously unidentified) virus. As an internet search will tell you, Norton frequently returns such false positives for a wide variety of programs.
There are several topics in the forums related directly to this issue and its solution in the case of SnapSheets. You may wish to review the following:
new load
SnapSheets v1.2 (new version) incompatible with Norton Internet Security 2007
Norton Anti-Virus and SnapSheets
Bloodhound Virus
Learn how to use the forums: post a new topic, reply, Search existing topics
If this does not address the issue, please contact technical support.
All e-mail communication sent to support@worden.com during business hours (Monday through Friday 9AM-11PM and Saturday and Sunday 9AM-3PM ET) should be answered within 20 minutes of arrival. For an even quicker response to tech support questions, we recommend calling our voice line at (919) 408-0542 (there is no phone support on Sundays, some Market Holidays or after 9PM ET on weekdays).
-Bruce
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Registered User
Joined: 10/7/2004
Posts: 319
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Thank you Bruce. I'll check those forums out.
I hope you and everyone at Worden Brothers have a terrific Holiday Season and Happy New Year!
Ray
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Worden Trainer
Joined: 10/7/2004
Posts: 65,138
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You're welcome and thank you for your well wishes. May you also have a terrific Holiday Season and Happy New Year!
-Bruce
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Registered User
Joined: 10/7/2004
Posts: 319
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One of the options posted (by Kuf - Nov 28, 2006) to resolve the anti-virus issue is to scroll down to the "advanced options scan exclusions" in the Norton Internet Security software. I have Norton AntiVirus 2007, not the Internet Security version and I can not find any such exclusions tab to enter. Do you know of anyway to work around this issue with the Norton AntiVirus 2007 software?
Thank you, Ray
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Administration
Joined: 9/30/2004
Posts: 9,187
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Open up the Norton Protection Center. Click on the Norton Antivirus tab. Then click Settings, Auto-Protect, Configure. This will open the Virus and SpyWare Protection Options dialog.
In the lower left you will see Scan Exclusions under Advanced Options.
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Registered User
Joined: 10/7/2004
Posts: 319
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Thanks. I scrolled down and found the Advanced Options. I was able set the file exclusions as instructed, but that did NOT resolve the problem. I just get a blank page and am unable to load backscanner.
Besides trashing the Norton software, is there anything else I can do to get this to work?
Thanks, Ray
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Administration
Joined: 9/30/2004
Posts: 9,187
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Norton most likely quarantined or delete the file it was flagging as a virus. Try reinstalling SnapSheets now that you have the exclusions set up.
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Registered User
Joined: 10/7/2004
Posts: 319
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I am still unable to get SnapSheets to work with the antivirus on.
Within Norton AntiVirus, under both scan exceptions and AutoProtect, I excluded: Program Files\The Blocks Company, LLC.\SnapSheerts\CurrentVersion\System
Besides un-installing SnapSheets and re-starting the computer, are there any files I should manually delete from the Blocks program files before re-installing the SnapSheets software?
Thank you, Ray
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Administration
Joined: 9/18/2004
Posts: 3,522
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Exclude the entire SnapSheets\CurrentVersion folder. IT might be removing files from other directories.
Ken Gilb (Kuf)
Chief Software Engineer - Worden Brothers Inc.
Try/Catch - My RealCode Blog
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Registered User
Joined: 10/7/2004
Posts: 319
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I went a step further and excluded the entire Blocks company program.
SnapSheets now works!!! I may go back and limit the exclusion to just the CurrentVersion of SnapSheets per your suggestion. Any reason why I shouldn't just leave the exclusion for the entire Blocks program?
Thank you, Ray
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