Registered User
Joined: 3/14/2007
Posts: 24
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I started to use the new alert system this week. I found it to be very buggy. i keep adding new trendline alerts but it never shows up on my alert list window. When I quit TC2000 and logged back in, all of the sudden, they all show up on my list. Now I was put on a charge multiple times for the same alert!!!
Worse yet, alert that I created over the weekend, it passed the condition but it never fires, no popup window or sound play. I found out only after the fact.
The company should not charge your customer with such buggy system!!! This is very unfair to your long time subscribers!
Ken
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Worden Trainer
Joined: 10/7/2004
Posts: 65,138
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Please contact technical support.
All e-mail communication sent to support@worden.com during business hours (Monday through Friday 9AM-11PM and Saturday and Sunday 9AM-3PM ET) should be answered within 20 minutes of arrival.
For an even quicker response to tech support questions, we recommend calling our voice line at (919) 408-0542 (there is no phone support on Sundays, some Market Holidays or after 9PM ET on weekdays).
You can also contact us using Live Chat Support during business hours.
-Bruce
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