Thanks Bruce! As always, you are on top of things. your service will be sorely missed. If TC2000 begins to offer distribution adjusted data and charts I will be back because I do like the functionality of the platform. Until we may meet again, have a Happy New Year!

Charles

I want to cancel my TC2000 service. I signed up on 09/12/2012 for the 1 year plan. I looked under my account on TC2000 but I don't see a way to cancel my service; only a way to change my service or not to renew. How do I go about cancelling my service?

Also, Since I did sign up for the one year service, with 2 months free, how much could I expect to receive as a refund? Thanks!

Charles

Thanks for the feedback! You are certainly correct, there are a number of widely know technical analysis software packages that don't adjust their data to reflect distributions. Depending on your time frame, that results in distortions on your charts that can lead to misleading signals. I don't trade with a black box method (and those that do would be getting numerous false signals) either but this lack of adjustments will certainly affect your ability to trade your systems accurately because of misleading indicators. Until I finish my evaluation of other sortware that provides accurate charts, I have found some substitutes that will allow me to trade using my current signals. Good luck with your trading!

Charles

I wanted to start a topic here under the general discussion of TC2000 version 12.2 to address a situation that I not only find annoying but which also results in producing inaccurate charts. I have been posting to the "Mutual Funds and ETF's" topic in the Stockfinder 5.0 general discussion area where those who are interested can follow the conversation that I have been having with the excellent Worden Trainer, Bruce L. I wanted to post here to inquire as to whether other users of TC2000 have noticed the same thing and if it has affected their use of TC2000. 

What I am referring to is the lack of distribution adjusted prices and charts for stocks and ETFs in TC2000 (I understand that mutual fund prices are adjusted for distributions). What happens is when the charts are not routinely adjusted for distributions, they can display large price drops, depending on the size of the distribution, which leads to the generation of misleading indicators and inaccurate charts and signals. For an example of what I am referring to, look at the chart of EWA and the 3% price drop on 12/18. EWA was actually UP on that day by a small amount but the drop as displayed in TC2000 shows a very different picture. The indicated drop in price as shown in TC2000 has resulted in many of my indicators turing negative; but when using charts that ARE distribution adjusted, EWA remains in a sideways, but still positive pattern. This situation has happened to many ETFs (which I trade almost exclusively) and a great many of those charts have been adversely affected or soon will be (There are a slew of distributions occuring on 12/24). I checked the discussion forum archives and discovered that there was concern about this way back in 2004! To date, it is just business as usual! What this also means is that for all of the data points over the years which do no not include distribution adjusted data, the accuracy of those charts is questionable. All of my observations really apply to those who utilize technical analysis. If your primary discipline is fundamental analysis then this issue would not be a major concern, if at all.

In light of the foregoing, I can't use TC2000 to trade these securities anymore because of the misleading data and inaccurate charts. I have to rely on other sources to evaluate currently held positions because of the faulty charts in TC2000. I am a relatively new user and I have been otherwise pleased with the functionality of TC2000 but this issue for me is major and a deal breaker. I am just astounded that a company that has received so many accolades falls short on this basic principle. As a result, I have been evaluating other charting services/programs that DO adjust their data and charts for distributions (which I won't name here out of respect to Worden on their discusion boards). 

What I have received so far from the company is that the data and charts are not routinely adjusted but can be if requested and if the price drop is large enough to affect the chart!! Not only is it vaguely subjective as to whether the charts will be adjusted but this is not done routinely! But my request to add this "feature" has been forwarded as a suggestion for inclusion in a future update. It remains this way after at least 8 years so this is apparently not a high priority item.

What has been the experience of other users (technicians)? Is this a concern? How do you handle this situation? I will be interested in any feedback on this or maybe most users just don't see this as a big problem (fundamentalist, longer term investors). If enough users express concern about this situation, maybe the powers that be will take notice. Since the name of the product is TC (TeleCHART) 2000, I would think that users of this service would prefer accurate charts!

Charles

Thanks Bruce! 

Your suggestion would be great if it happened but unfortunately I don't think this will happen anytime soon. I looked back at some older messages and I read concerns about the lack of distribution adjusted data as far back as 2004!! Eight years and still nothing done to correct  obviously inaccurate charting data (not adjusted for distributions routinely). To only adjust the price data subjectively (if the price change is large enough to affect the chart), and mostly only when asked to do so, is unacceptable. This would force users to always monitor distriutions for every security in our scans and to question, and investigate, each large price drop. If someone is monitoring hundreds, or thousands, of securities and is forced to do this, the process becomes tedious and time consuming and partially defeats the purpose of using software for efficiency. Also, the universe of securities changes almost daily depending on which securities meet a specific set of indicators.

It is difficult to understand those who would complain about the data being adjusted. To adjust the data would result in an accurate price chart. Interestingly, I did not come accross any posts complaining about distribution adjusted price data, only complaints about the lack of adjustments. 

ETFs are becoming a larger part of many investor's/trader's portfolios. I do understand that distribution price adjustments ARE made for mutual funds; why not for ETFs or stocks? What are ETFs? They are just mutual funds that trade daily on the stock markets. For those of us who use TC2000 for charting and technical analysis of ETFs, this is a major oversight which does not appear to be a high priority item with TC2000 data. I am just astounded that this issue has not been addressed in all these years!

Again Bruce, this is not to dump on you because your support has been outstanding but I am really dissapointed in this policy because I do really like TC2000 otherwise but the lack of accurate distribution adjusted price data and charting is a deal breaker for me. I really hate to go through the exercise of learning another software charting program but I have no choice. My systems require accurate distribution adjusted price charts and unfortunately TC 2000 does not offer this. Thanks again and take care!

Charles

I really appreciate your assistance. What I am hearing is that the charts MAY be adjusted to reflect the distributions, and implemented on an ongoing basis, but there is no timeline on when that may happen, if ever. in the meantime, the charts with the distributions will continue to be distorted by innacurate price changes until the prices are adjusted to reflect the distributions. 

We were hit with numerous distributions from iShares ETFs on December 18th (I only trade ETFs) and iShares is the largest ETF sponsor. Therefore, the majority of my iShare charts are producing false signals. Since this is the time of the year that distributions take place in many ETF securities, these distributions can be expected to take place soon in ETFs of other sponsors, as well. Some have probably already taken place and I may not have noticed (but I do now question some of my previous signals) but what this does is lead to questions about the accuracy of the charts since it appears as though adjustments for distributions are not routiely performed. I see that EWA, which experienced a distribution of about 3%, is still reflecting a large drop in share price (which is inaccurate) as a result of the distribution on 12/18. This just begs the question, what qualifies as a large enough distribution to warrant a price adjustment? Why would this process even be subjective anyway? Now, when there is a significant price drop, I would need to investigate to see if  it is caused by a distribution, this is unacceptable.

In light of the foregoing, I have suspended my useage of TC2000 for trading until I can find a reliable source of accurate charting software elsewhere. i just find it incredible that a company as large and well respected as Worden does not think that making distribution adjusted price changes to its charts is a high priority item! I also find it incredible that no one else has brought up this issue previously and expressed the serious nature of it. As previously stated, I would assume that most, if not all, users of TC2000 use technical analysis. A major component of technical analysis is price and if the charts don't reflect accurate price charts than the analysis is faulty. I have only been a paid user of TC2000 for a very short period of time (about 3-4 months or so) and have been generally pleased. Unfortunately, I now have questions about the accuracy of the charts on TC2000 and must look elsewhere for a source of accurate charting software. If this issue is addressed, and I have not decided to stay with any alternative software program, I may be back. Until that time I have not choice but to leave.

I don't want it to appear that I am dumping on you because your support has been the highligt of my time here. Take care and I wish you well.

Charles

Thanks Bruce! I am really surprised that this issue has not been a larger issue with the users of TC2000 or that it has not been addressed by now (I see messages about this going back to at least 2008). In my mind, this feature would appear to be a no-brainer since, I would guess, almost every user of TC2000 focuses on technical analysis, which is heavily influenced by price action in most cases. From your feedback, it does not appear as though anything will be done about it anytime soon, if ever. While I really like TC2000 otherwise, and really appreciate your support and feedback, the lack of this feature is a deal breaker for me and I will have to explore other charting solutions. Once again, your support has been great. Thank you and take care!

Charles

[QUOTE=Bruce_L

I hope so too, but there are literally thousands of different suggestions. While almost all of the new features added to the program are the results of customer suggestions, the odds of any particular suggestion being implemented in a given release is quite low.

[/QUOTE]

Thanks Bruce! I certainly hope something can be done about this. Most, if not all, of the iShares ETFs went ex-dividend on December 18th and now those charts are skewed. Take care!

Charles

Thanks Bruce! How does one follow up on an assigned case number?

Charles

Hi Bruce,

Just to follow up on this discussion. At this time of the year, particularly with the big payouts ahead of the potential "fiscal cliff", dividend payments are common for stocks, mutual funds and ETFs. Since most of those who use TC2000 follow technical analysis, I think it is imperative to have prices adjusted for distributions because not to do so will result in distortions on the chart and not give a true picture of particular technical indicators. 

For instance, I am following EWA and EPOL. EWA is indicated down over 3% today on TC 2000 and EPOL is down over 1%. But, if you adjust the prices for distributions today, EWA is UP about 0.3% and EPOL UP over 1%. Using the charts on TC2000, this would place these 2 securities in sell territory (using my system) but with the adjustments, they remain a hold. I think this is a serious issue that needs to be adressed. I have to use another charting source just to get an accurate picture of the trading of these securities. This should not be necessary for those of us that use TC2000. I really do love using TC2000 but I think the foregoing is a major shortcoming. Doing these adjustments on a case by case basis is unacceptable. Please pass my concerns on to those who make the decisions in this matter. Thanks as always for your excellent service!

Charles

P.S. I just realized that this discussion in the the StockFinder section but my comments are referring to TC2000.