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Registered User
Joined: 11/13/2004
Posts: 2
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I performed a reload of TC2000 for Funds this weekend, which included having my account reset as required. I seem to be missing data for all funds for several weeks. Data between May 3, 2005 and May 31, 2005 is missing. How can this be corrected?
Bob Duke
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Worden Trainer
Joined: 10/1/2004
Posts: 18,819
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The support department will need to look at this for you.
Technical Support is available via telephone, live chat and email. Their hours are 9AM - 9PM EST through the week, and 9AM - 3PM Saturday. support@worden.com or 919.408.0542. Suport is also available via live chat. You can go to the Live Tech Support Chat during business hours for live interactive chat with one of the Tech Support Agents.
- Craig
Here to Help!
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Registered User
Joined: 9/26/2005
Posts: 9
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I used chat with techsupport and they told me that they will fix it shortly. Now, 2 weeks later, after fix I have only 1 year data instead of at least 5. And that goes about a lot of funds in different families
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Worden Trainer
Joined: 10/1/2004
Posts: 4,308
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Sorry to keep bumping you back to support, AVARIA7, but they are the ones who need to deal with these technical issues.
- Doug
Teaching Online!
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Administration
Joined: 9/30/2004
Posts: 9,187
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A new funds CD will be required to correct your problem. I just placed an order for a replacement CD and it will ship out tomorrow (Monday).
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Registered User
Joined: 9/26/2005
Posts: 9
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Thanks
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Registered User
Joined: 9/26/2005
Posts: 9
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BAD DATA EVERYWHERE AGAIN!!!. I installed new CD few weeks ago and now... First time it happened in October - one month after I started my subscribtion. How often do I have to go through this? Does anyone check this data before letting people to download that crap? Can I entrust my money to anything using TC2000?
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Worden Trainer
Joined: 10/1/2004
Posts: 18,819
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Please send the details to the tech support staff so they can diagnose and fix the problem for you. We are unable to diagnose it here on the boards for you.
Technical Support is available via telephone, live chat and email. Their hours are 9AM - 9PM EST through the week, and 9AM - 3PM Saturday. support@worden.com or 919.408.0542. Suport is also available via live chat. You can go to the Live Tech Support Chat during business hours for live interactive chat with one of the Tech Support Agents.
- Craig
Here to Help!
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