Registered User
Joined: 10/7/2004
Posts: 16
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I need to retrieve some Watchlists and PCFs which I was using on my prior system. The OS got badly munged up and I couldn't get that system to connect to the internet, but all the data is still good. TeleChart was working fine when I gave up on that old system.
Now I have that old 'C:' drive in an external SATA adapter and I need to know how to I retrieve those old watchlists and PCFs and get them into my new Telechart installation on my new computer.
Thanks.
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Worden Trainer
Joined: 10/7/2004
Posts: 65,138
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There are now two options to Backup your settings in TeleChart. You can export settings to a file or to the Worden Server. Any backups on the old Hard Drive would be of the file type.
If you cannot locate any backups with your settings, you may wish to contact technical support to see if they have any other options.
All e-mail communication sent to support@worden.com during business hours (Monday through Friday 9AM-11PM and Saturday and Sunday 9AM-3PM ET) should be answered within 20 minutes of arrival.
For an even quicker response to tech support questions, we recommend calling our voice line at (919) 408-0542 (there is no phone support on Sundays, some Market Holidays or after 9PM ET on weekdays).
You can also contact us using Live Chat Support during business hours.
Exporting to a file
1. In TeleChart, click File and select Backup/Restore TeleChart Files.
2. Click on the Export tab at the top, and click on 'Click here to Export to a File.'
3. Click OK to the next menu and the export will begin. It will notify you when it is complete.
Note: TeleChart may give an error if you export settings to a location other than a hard drive (ie trying to create a file directly to a floppy drive, zip drive, cd, etc). To work around this, export your settings to a file on the hard drive and then copy the file to your disk.
Backing up personalized settings to the Worden Server:
1. In TeleChart, click File and select Backup/Restore TeleChart Files.
2. Click on the Export tab at the top, and click on 'Click here to Export To The Worden Server.'
3. You can enter a special name or press OK to accept the default name (which is today's date).
4. Write down the file name saved in Step 3.
5. Click OK when you see the Export Completed button. The settings are now on the Worden Server. Close the program after this is complete.
Restoring settings from a file
1. Click File | Backup/Restore TeleChart Files.
2. Click the Import tab.
3. Click the option “Click here to Import From a File.“
4. Locate your backup file in the right window and click it one time so that it is highlighted.
5. Click the OK button.
6. Click on the 6th line from the top where it says “Import all items from this file.“
7. Click OK when it says Import Complete.
8. Click Close. Your settings will now be restored.
Restoring personalized settings from the Worden Server:
1. In TeleChart, click File and select Backup/Restore TeleChart Files.
2. Click the Import tab at the top, and select 'Click Here to Import From The Worden Server.'
3. Select the file saved during Step 4 of the backup process and click OK.
4. Click 'Import all items from this file' if you wish to Import everything at once or you can select individual components and Import them one at a time.
Note: TeleChart's Restore function does not synchronize settings. This means it does not remove or replace items to make TeleChart's settings exactly the same on a second computer.
For example, if on Computer 1 you have 'WatchList A' and on Computer 2 you have 'WatchList B', restoring a backup from Computer 1 will result in TeleChart on Computer 2 having 'WatchList A' and 'WatchList B', instead of just 'WatchList A' to match Computer 1.
It is also possible that a restore will result in duplicate settings. For example, if you have 'WatchList A' on both Computer 1 and Computer 2, you may find two separate 'WatchList A' entries. To resolve you can delete or rename one depending on the situation.
-Bruce
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