Registered User
Joined: 4/16/2005
Posts: 6
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When I update the data I receive a message from the server that Telechart is organizing the files and may take a few minutes. Using a high speed connection this takes several minutes each time I update. Can this be improved? Thanks! LTF
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Worden Trainer
Joined: 10/7/2004
Posts: 65,138
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Welcome to the forums. A very good foundation for learning how to use TeleChart can be gained by reviewing the following:
If you are new to TeleChart READ THIS FIRST!
While it is normal for the system to occasionally re-organize files during an update, it should not happen frequently. Please contact technical support.
All e-mail communication sent to support@worden.com during business hours (Monday through Friday 9AM-11PM and Saturday and Sunday 9AM-3PM ET) should be answered within 20 minutes of arrival.
For an even quicker response to tech support questions, we recommend calling our voice line at (919) 408-0542 (there is no phone support on Sundays, some Market Holidays or after 9PM ET on weekdays).
You can also contact us using Live Chat Support during business hours.
-Bruce
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