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bsherman
Posted : Sunday, June 18, 2017 8:43:24 AM
Gold Customer Gold Customer

Joined: 10/7/2004
Posts: 6

Ver 17 does not start. Seems to be going through all steps at start. The icon in the bottom bar is showing that the program is active, but the main window does not open. What gives?

Thanks in advance for the help.

bsherman
Posted : Sunday, June 18, 2017 9:08:07 AM
Gold Customer Gold Customer

Joined: 10/7/2004
Posts: 6

QUOTE (bsherman)

Ver 17 does not start. Seems to be going through all steps at start. The icon in the bottom bar is showing that the program is active, but the main window does not open. What gives?

Looks like it is having difficulties with loading the last layout.

bcochrane
Posted : Sunday, June 18, 2017 11:02:13 AM
Registered User
Joined: 9/17/2010
Posts: 484

Try contacting Technical Support

jrdne
Posted : Saturday, August 19, 2017 2:53:03 AM
Registered User
Joined: 4/15/2016
Posts: 3

having the exact same issue. pay month by month but can I use it?

jrdne
Posted : Saturday, August 19, 2017 4:04:36 AM
Registered User
Joined: 4/15/2016
Posts: 3

tried and tried again. hopefully technical support will be able to resolve this. TC2000 is always talked about so nicely

 

Al_Gorithm
Posted : Saturday, August 19, 2017 10:16:53 AM

Registered User
Joined: 6/30/2017
Posts: 1,227

QUOTE (jrdne)

TC2000 is always talked about so nicely

I know v17 hasn't been around for that long, but I've been using Worden's stuff (StockFinder, and TC2000 going back to at least v12, maybe longer).

I've almost never had a problem, and never had a probelm with v17. (I have it open at the moment and have been using it all week).

TC2000 is nice. :) ... and Technical Support should be able to help you out. In fact, software and data issues are better handled through Tech Support than in the forums. You can certainly post problems here, but why wait for a response?

Contact Tech Support...
Tech Support has Live Chat online aas well as Phone and Email support.

Btw, Tech Support is open until 2pm ET on Saturdays. Why wait until Monday?

 

jrdne
Posted : Saturday, August 19, 2017 1:08:37 PM
Registered User
Joined: 4/15/2016
Posts: 3

Yes they responded with doing a clean uninstal which unfortunately didn't work. Turns out it was my firewall protection. Contacted live support, thank you, wasn't aware they had that! All is back to normal

 

Al_Gorithm
Posted : Saturday, August 19, 2017 1:19:01 PM

Registered User
Joined: 6/30/2017
Posts: 1,227

Happy to hear all is back to normal.

I've never worked a Help Desk but I am a programmer and know something about technical support. Their first response was predictable. First they try to eliminate their software as the problem.

If it's not their software then that usually points to the local computer and software, over which they have no control.

In this case it was your firewall. :) ... there wouldn't be any way for the folks in the forum to know that which is why I suggested contacting Tech Support.

And yes, there's lots of information on the website if you look. :)

 

 

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