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RobHood
Posted : Wednesday, August 30, 2017 8:22:32 AM
Platinum Customer Platinum Customer

Joined: 5/16/2014
Posts: 17

Is there anybody else out there that can't login to view the charting software...I keep getting an invalid username & password but it's not.  In fact, I used the same to log in to this forum.

Thanks,

Derek

Bruce_L
Posted : Wednesday, August 30, 2017 9:38:52 AM


Worden Trainer

Joined: 10/7/2004
Posts: 63,210

We did have an issue earlier this morning but you should be able to sign in again now. You can follow the issue at:

http://status.tc2000.com/



-Bruce
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Al_Gorithm
Posted : Wednesday, August 30, 2017 10:31:13 AM
Registered User
Joined: 6/30/2017
Posts: 1,093

Today's PSA ...

In addtion to checking the system status with Bruce's link, email support is pretty prompt (inside 30 minutes this morning for me), and if you're in a time crunch Live Chat is even better.

From: support_at_ tc2000.com 

Sent: Wednesday, August 30, 2017 8:15 AM

To: ...

Subject: RE: Can't login this morning...

Good morning,

We did have an issue earlier this morning but you should be able to sign in again now.

There is still an issue with connecting to the simulated trading but we are working to get that resolved.

You can follow the issue at http://status.tc2000.com/

Thanks and sorry for any inconvenience this caused.

TC2000® Support Team
1-800-776-4940, 1-919-408-0542
www.tc2000.com/support
status.tc2000.com

 
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