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 Gold Customer
Joined: 5/2/2005
Posts: 5
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Just install v12 and imported everything from tc2007 but none of the chart templates are there and f1-f9 hotkeys don't work either. Import dialogue box showed 11 chart templates being imported but they don't appear to be anywhere. Should they be in the list of Charts? Watchlists and scans imported fine. Anyone else having this problem.
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Worden Trainer
Joined: 10/7/2004
Posts: 65,138
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There is a bug in the current version of TC2000 version 12 that fails to import the chart templates when copying settings from TeleChart 2007. We are working on correcting this, but technical support should be able to help in the meantime.
All e-mail communication sent to support@worden.com during business hours (Monday through Friday 9AM-11PM and Saturday and Sunday 9AM-3PM ET) should be answered within 20 minutes of arrival.
For an even quicker response to tech support questions, we recommend calling our voice line at (919) 408-0542 (there is no phone support on Sundays, some Market Holidays or after 9PM ET on weekdays).
You can also contact us using Live Chat Support during business hours.
-Bruce
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Gold Customer
Joined: 5/2/2005
Posts: 5
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Thanks Bruce for the quick reply. I just sent backup settings to support so they can do the workaround.
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Worden Trainer
Joined: 10/7/2004
Posts: 65,138
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You're welcome.
-Bruce
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